Here are some questions and answers that we hope will help you.

How many estimates do I need to get?
Most insurance companies require only one estimate. Once you bring your vehicle in to Doug's Custom Paint and Body, Inc. for an estimate, we can handle every step in the process from that point on.

How do I get a loaner car?
Doug's Custom Paint and Body, Inc. has loaner cars which are available to customers while their vehicles are in the repair process. In most cases, this service is paid for by your insurance company as a condition of your policy. Sometimes it will be covered by the insurance company of the driver who hit you. If neither insurance company's policy covers this charge, the car is still available to you at a low daily rate.

How long will it take to get my vehicle fixed?
Doug's Custom Paint and Body, Inc. prides themselves on the swift return of the vehicles to their drivers. While the extent of the damage to the vehicle is the final determining factor in the length of the repair, we complete 90% of our repairs in 3 days or less.

This accident was not my fault! How do I make the other insurance company pay for my repair?
Once you've authorized us to do your repairs, we take all of the hassles out of your hands. It is our business to deal with the insurance companies, both yours and the company insuring the other driver. You will not need to be tied up with endless phone calls or financial arrangements.

How do I get my car in for an estimate if I can't drive it?
Doug's Custom Paint and Body, Inc. offers 24 hour service for vehicle towing and emergency response. We can arrange for the pick-up of your vehicle from its location. We also offer on-site estimating. If your vehicle can't come to us, we can come to it!

When will I get my car in with my busy work schedule?
Doug's Custom Paint and Body, Inc. will pick-up and deliver your vehicle at your home or place of business. We also offer extended evening and weekend hours, and we will be happy to arrange an appointment for the delivery of your vehicle at your convenience.